Visual comfort lighting customer service?

Any loss or injuryresulting from a flaw in the product brought on by incorrect usage orinstallation is not the responsibility of Circa Lighting. Regarding theluminaire, glassware, light bulbs, or the finish of any metal or wooden partsof the fan, no warranty is provided, either stated or implied, including butnot limited to any warranty of fitness for a particular purpose. If any of thedelivered goods are flawed, this replacement is Tech Lighting's only availableremedy. For high-end and aesthetically pleasing architectural lighting and fancollections, it is the industry's top provider.


Although not coveredby this warranty, glass lightbulbs and balloons will be replaced if they arebroken upon purchase. Only when Tech Lighting furnishes all parts, includingthe power supply, is this warranty valid. Circa Lighting guarantees that itsgoods will be free from flaws resulting from subpar construction or materials.Any such flaws will be quickly fixed, free of charge, by Circa Lighting, eitherthrough repair or replacement.




Any non-factoryalteration to a lighting product will render the device's safety list (such asUL, ETL, etc.) invalid. Circa Lighting's maximum liability under any warrantytrumps all other express or implied guarantees and in no case will CircaLighting's liability under this warranty exceed the cost of fixing or replacingany defective items.



Gale Singer previouslyworked at Visual Comfort & Co., the industry-leading producer of decorativelighting that her brother, Andy Singer, founded. Gale had the vision to changethe way lighting was sold after realizing how difficult it may be to choose theright lighting.




Gale had the conceptfor a tastefully decorated lighting showroom in Savannah, where customers couldbrowse in a cozy setting. The first showroom was created when she discovered375 square feet in Savannah's historic neighborhood (talk about beautifullycurated). She also wished for interior designers, architects, and builders toreceive similar local and online experiences with carefully selected offerings.

Risk-Free Profits

On items that can bedelivered by FedEx or UPS within 30 days of receipt from locations inside the48 Contiguous United States, we provide pre-paid returns (Alaska, Hawaii, andPuerto Rico do not apply). The pre-paid returns offer does not apply tointernational orders, custom Items, closeout or clearance items, or oversize orfreight items. Please get in touch with one of our Customer Care Advocates toset up a return; you'll receive an email with a return mailing label withinfive business days.

Put the label on yourparcel, then deliver it to the closest FedEx or UPS pick-up location.

We work hard to repayyou as soon as we can. Most of the time, once the package is received, a refundwill be given. Before processing a refund, returns of larger items or orderswith higher quantities might need to be scrutinized.

For information onreturns from abroad, please visit our international policies.

All of the originalpacking, including all documents, parts, and related items, must be includedwith returned goods. The goods must be removed, in brand-new condition, andwithout any missing or cut wires or hardware. No reimbursement will be givenfor a returned item that is deemed to be in an unsellable state. Possibleadditional costs include return shipping charges.


The following productsare regarded as NON-RETURNABLE goods:

Any product with a"non-returnable" label

any uniquely designedor constructed fixture

Orders of 10 or moreunits, special discounts, custom quotes, and clearance items

anything that isn'tsuitable for sale

Anything that isn'tpackaged in its original box with the original components for assembly andpackaging

Glass, components, andshades for lighting

Anything that doesn'thave the proper RMA number on a separate page affixed to the box

You are in charge ofpaying all shipping costs to return oversized or freight items to ourwarehouse. Additionally, you must prove that the box was tracked on its returnand insure the cargo.



After the returneditem has been inspected, refunds will be given. According to inspection, youwill receive the reimbursement you are entitled to, less any relevant fees orhandling charges, provided that the product is in brand-new condition, receivedin its original packing, and sent to the right warehouse.


If a returned item isfound to not be in the "As New" condition, additional fees may beapplied to the credit or the credit may be completely rejected.


Requests for returnsmade in violation of this policy will be examined, and depending on thecircumstances, they could incur shipping and restocking charges. We are unableto issue refunds for anything returned after the 30-day return period, thusitems returned in violation of this policy will only receive shop credit.


Broken Items

If an item is harmedduring transit, we will take all reasonable steps to address the issue rightaway. To ensure a prompt, cost-free resolution when things are transported byFedEx or UPS, we must get in touch with them within 48 hours after delivery.Please get in touch with us after inspecting the product by emailing us orcalling our toll-free number (866)344-3875, mentioning what was broken, so thatwe can help you right away and expedite a replacement item.


When shipping largeritems via freight carrier, you must inspect the item in person and note anyglaring flaws on the bill of lading. Once you've done that, kindly phone ourtoll-free number as soon as possible so that we can file a claim with thecarrier and hasten the delivery of a replacement.


We once more ask thatyou phone our toll-free number with a thorough description of the issue orproblem in the extremely unlikely event of a manufacturer defect. You willreceive instructions from one of our Customer Care Advocates on how to replaceyour item or expedite delivery of the necessary parts.



Shipment Costs


For purchases morethan $49, offers free shipping on the majorityof items by FedEx / UPS in the 48 Contiguous States (Alaska, Hawaii, and PuertoRico do not apply). Rush shipping will incur additional fees. Charges forexpedited or rushed shipping are not refundable.


We advise sending yourpackage to a business location to assure delivery if no one is available toaccept your order at home. A commercial address will also ensure your packagearrives quickly.


Some of our productsmust be shipped by motor freight since they cannot be shipped via FedEx or UPSground. Motor freight must only comprise "curbside delivery" to theshipping address; extra services, including moving the products inside thehouse, are not permitted. Any additional services (such as interior delivery orwhite glove delivery) must be specified at the time of order and may incur anadditional fee.


Freight shipments andFedEx/UPS Oversize packages are not eligible for free returns.


Order Monitoring

On website, click the My Account option and log into track your order. To view the status of your orders in real-time, just clickthe Order History button.


The best retailer ofVisual Comfort, Tech Lighting, Generation Lighting, and Monte Carlo Fans isCirca Lighting. No matter the category, style, or budget, we can light your entirespace with our extensive selection of decorative and architectural lighting. Weare still dedicated to the stunning design and, most importantly, anoutstanding user experience.



Visual Comfort &Co. and its lighting partners at Generations Brands announced the company's newcorporate identity as the Visual Comfort Group in a news release on January 3.According to the news release:



Visual Comfort &Co., Tech Lighting, and Generation Lighting are just a few of the brands thatThe Visual Comfort Group will launch on the market. As in the past, VisualComfort & Co. will continue to pursue its premium decorative lightingcollections in association with the most important creative talent in thesector. The best items from the LBL Lighting collection will be added to TechLighting's product line, and the company will introduce its wide range ofproducts in its greatly expanded showroom at the Dallas Market Center.



The Show HouseCollection by Feiss, the Home Solutions Collection by Sea Gull Lighting, andthe Monte Carlo Fan Collection are just a few of the best popular-pricedlighting and fan collections that Generation Lighting has to offer.



A ribbon-cuttingceremony will be held at the Dallas Market Center on January 17 at 8:30 a.m. toreopen the newly renamed Generation Lighting showroom. Visual Comfort Group'sCEO Andy Singer will be present when more than 350 new ideas are unveiledduring the Light ovation event, which runs from January 17 to 21.

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